Terms of Service – The Herbal Route

Website: www.theherbalroute.co.za
Business Location: South Africa

 

  1. About Us

The Herbal Route is an online store based in South Africa, offering high-quality herbal supplements and natural wellness products.

 

  1. Medical Information & Disclaimer
  • The Herbal Route does not provide medical advice, diagnoses, or treatments.
  • All content on this website is for informational purposes only and is not a substitute for professional medical advice.
  • Always consult your doctor or healthcare provider before starting a new supplement or changing your health routine.
  • Never ignore medical advice or delay treatment because of something you have read on this website.
  • Information on this site is not intended to diagnose, treat, cure, or prevent any medical condition.

 

  1. Use of Website
  • You may use this site to browse products and place legitimate orders.
  • Unauthorized use, copying, or distribution of website content is prohibited.
  • Misuse of this site may result in restricted access.

 

  1. Product Availability & Delivery
  • All products are subject to stock availability.
  • If a product is unavailable, we will notify you with alternatives or an estimated delivery time.
  • Orders are shipped within South Africa via trusted courier services.
  • Ownership and risk pass to you once products are delivered.

 

  1. Returns, Refunds & Cancellations
  • Opened products cannot be returned or refunded for health and safety reasons.
  • Unopened, unused products in original condition may be returned within 7 days of delivery, at your own cost.
  • Damaged, broken, or incorrect products must be reported within 48 hours of delivery. We will arrange a replacement or refund.
  • Orders may be cancelled before dispatch. Once dispatched, cancellation is no longer possible.
  • Refunds, where applicable, will be processed in South African Rand (ZAR).

 

  1. Pricing & Payment
  • All prices are listed in South African Rand (ZAR).
  • Pricing may change without notice.
  • Full payment is required before an order is processed and dispatched.

 

  1. Privacy Policy
  • The Herbal Route respects your privacy. Personal details are used only for processing orders and customer support.
  • We do not sell or share your information with third parties.
  • Our website may use cookies to improve functionality, but no personal data is collected without your consent.

 

  1. Third-Party Links

Our website may include links to external sites for convenience. The Herbal Route is not responsible for the content, services, or privacy practices of third-party websites.

 

  1. Limitation of Liability
  • All products and website content are provided “as is” without warranties of any kind.
  • The Herbal Route is not liable for any direct, indirect, or consequential damages resulting from use or misuse of products or content.

 

  1. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes will be handled under South African jurisdiction.

 

  1. Updates to Terms

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our website will be considered acceptance of any changes.

 

  1. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: info@theherbalroute.co.za
🌐 Website: www.theherbalroute.co.za